Player support
Let’s get you back in the game.
Quick answers for accounts, controls, battles, ads, notifications, and privacy.
Account and friends
Sign in or create a player
Use your email and password, then choose a username, appearance and controls. Email verification is not required to play. Forgotten passwords can be reset from the sign-in screen.
Create a username
Usernames are unique and are how other players find you. Choose one in Account before adding friends.
Delete your account
Open Profile → Account → Delete account. Confirm deletion after leaving active matches. You may need to sign in again. Local progress stays on the device; uninstalling does not delete the online account. The Privacy Policy describes data removed and records that can remain.
Playing JustBlock
Move pieces
Drag a piece above your finger and release it over a valid board position. You can also tap a piece and then tap its destination.
Online battles
1v1 and 2v2 matches begin after a 3-2-1 countdown. If no players are available, clearly labelled bots fill the remaining seats.
Connection states
If a move is delayed, keep the match open while it reconnects. Your accepted moves and score are restored from the server.
Rewards and notifications
Rewarded ads
Ads are optional. Rewards require the applicable completion and verification steps. Ad availability can vary by device, region, consent, and network.
Invite notifications
Enable notifications when prompted or in your device settings. In-app invitations still appear while JustBlock is open.
Privacy choices
Open Shop → Help → Ad privacy choices to review available advertising choices. Tracking permission is controlled separately in iOS settings. Read the full privacy notice.
Contact JustBlock
For game support, account issues or privacy requests, email support@justblockapp.com. Include your username, app version and a short description of the issue. Never send your password.