Player support

Let’s get you back in the game.

Quick answers for accounts, controls, battles, ads, notifications, and privacy.

Account and friends

Sign in or create a player

Use your email and password, then choose a username, appearance and controls. Email verification is not required to play. Forgotten passwords can be reset from the sign-in screen.

Create a username

Usernames are unique and are how other players find you. Choose one in Account before adding friends.

Delete your account

Open Profile → Account → Delete account. Confirm deletion after leaving active matches. You may need to sign in again. Local progress stays on the device; uninstalling does not delete the online account. The Privacy Policy describes data removed and records that can remain.

Playing JustBlock

Move pieces

Drag a piece above your finger and release it over a valid board position. You can also tap a piece and then tap its destination.

Online battles

1v1 and 2v2 matches begin after a 3-2-1 countdown. If no players are available, clearly labelled bots fill the remaining seats.

Connection states

If a move is delayed, keep the match open while it reconnects. Your accepted moves and score are restored from the server.

Rewards and notifications

Rewarded ads

Ads are optional. Rewards require the applicable completion and verification steps. Ad availability can vary by device, region, consent, and network.

Invite notifications

Enable notifications when prompted or in your device settings. In-app invitations still appear while JustBlock is open.

Privacy choices

Open Shop → Help → Ad privacy choices to review available advertising choices. Tracking permission is controlled separately in iOS settings. Read the full privacy notice.

Contact JustBlock

For game support, account issues or privacy requests, email support@justblockapp.com. Include your username, app version and a short description of the issue. Never send your password.